Guide for Patient Navigators

The George Washington University Cancer Center is excited to share our updated Guide for Patient Navigators! This guide is a supplement to our Oncology Patient Navigator Training: The Fundamentals. The 508 compliant guide also provides free updated resources and tools for program implementation. The comprehensive, competency-based training uses evidence-based information and case studies to prepare patient navigators to effectively address barriers to care for cancer patients and survivors.


Access the Guide and enroll in the free, self-paced training today!

Oncology Navigation Standards of Professional Practice

The Academy of Oncology Nurse & Patient Navigators (AONN+), along with other organizations of the Professional Oncology Navigation Task Force, created these standards to provide clinical oncology nurse navigators, social work navigators, and patient navigators with clear information regarding best practices in the provision of professional care.

Standards for Cultural Competence in Social Work Practice.  National Association of Social Workers.

Description: This revision of the NASW Standards and Indicators for Cultural Competence in Social Work Practice (the Standards) reflects the growth in the understanding of cultural competence since the development of both the NASW Standards for Cultural Competence in Social Work Practice published in 2001 and the Indicators for the Achievement of the NASW Standards for Cultural Competence in Social Work Practice (NASW, 2007).  While not a toolkit, it provides a comprehensive overview of practice standards regarding cultural competence and related concepts in service delivery.  It offers practice standards from the field of social work that can be applied by all professions to provide culturally competent health services         It includes terms and definitions such as cultural, cultural humility, intersectionality, etc.  It also includes standards and indicators that describe the ways that culturally competent staff would demonstrate knowledge and skills.       

Audience: Patient navigator program planners, health system administrators, patient navigation supervisory staff, patient navigators.


Pfizer & Academy of Oncology Nurse and Patient Navigators (AONN+) and Pfizer: Patient Navigator Tool Kit; Care 2.0 

Toolkit Description:   The Patient Navigation in Cancer Care Toolkit examines the history and evolution of navigation, the core competencies, current models of navigation, and the role of the navigator along the care continuum. The toolkit also explores the importance of administrative engagement and standardized metrics for the development of a successful navigation program. Important resources are provided in this toolkit for professional and program development. Also available is the Metastatic Breast Cancer Navigation Resource and the Advanced Prostate Cancer Navigation Resource. 

Audience: New navigators and administrators


2021 Lung Cancer Screening: Patient Navigator Roadmap

Toolkit description: The Lung Cancer Screening Patient Navigator Roadmap provides patient navigators with tools to improve lung cancer screening rates among their clients.  The toolkit provides background information on lung cancer screening and the navigation role in the process. The toolkit is also connected to an online course for navigators which builds off the toolkit.

Highlights: Provides details and links to resources for lung cancer screening navigation programs. The toolkit contains the follow information:

  • How to use navigators in lung cancer screening programs
  • Evidence-based strategies to address screening barriers and disparities
  • Lung cancer screening program set-up to tools
  • Tips on integrating smoking cessation into screening programs
  • Ultimately, this toolkit is designed to improve lung cancer screening rates and adherence, maximize screening benefit, and reduce lung cancer deaths.

The Toolkit is divided into distinct chapters. These chapters are based on the specific aspects of patient navigation in lung cancer screening uptake, implementation, and processes. The use of the toolkit will depend on the needs and phase of your individual program, you may not need to use every tool, or even read every chapter.

Audience:  Lung cancer screening navigators


The Boston Medical Center Patient Navigation Tool Kit is designed to help in planning and implementing a Patient Navigation program. The free tool kit is comprised of 3 separate volumes, designed for Program Planners, Supervisors and Patient Navigators.  It provides a stepwise approach with case studies, examples, templates and checklists. It includes program development, writing a job description, hiring, identifying tasks and skills, patient navigator competencies and training, as well as metrics for evaluating your program and patient navigator performance.   

The toolkits contain evidence-based and experience-based examples, case studies, practical tools, and resources to help:

  • Establish an evidence-based patient navigation program tailored to reduce barriers for patients
  • Incorporate best practices to enhance current patient navigation programs or services
  • Implement a patient navigation model to address any targeted medical condition
  • where disparities exist
  • Hire, prepare, supervise, support, and retain effective Patient Navigators
  • Navigate patients who experience health disparities
  • Reduce health disparities and improve health outcomes for patients.

Audience: Patient navigator program planners, health system administrators, patient navigation supervisory staff, patient navigators.


This site includes videos from Effective Patient Navigation Programs in Oncology:  Proceedings of a Workshop.


Toolkit Description:

The American Cancer Society (ACS), the Academy of Oncology Nurse and Patient Navigators (AONN+) and the Merck Foundation collaborated on a toolkit to facilitate patient navigation programs in the integration of 35 metrics identified and documented by AONN+ in 2015.

This toolkit summarizes how to use metrics effectively; includes pilot study that used 10 of the 35 metrics. Provides clear case studies and excellent background for how and why evaluation and tracking metrics are needed in patient navigation programs.

This toolkit will provide navigators with guidance on how to select, implement, report, and utilize navigation metrics as they engage in quality/ performance improvement and strategic decision- making.

The toolkit will illustrate how navigators can elevate their work by:

  • Diving deeper into the use of metrics
  • Investing in stakeholder relationships performance improvement leaders
  • Engaging information technology and Creating dashboards to capture and manage navigation outcomes
  • Using metrics to implement performance improvement initiatives for navigation

Audience: Administrators, patient navigation supervisory staff, patient navigators

Patient Navigation: Overcoming Barriers to Care

Edited by Elizabeth A. Calhoun and Angelina Esparza, Patient Navigation: Overcoming Barriers to Care focuses on years of research and practical experiences of scientific leaders by emphasizing on the success and results of patient navigation programs. This resource provides a step-by-step guide on the production and enforcement of patient navigation programs within the healthcare system.